Getting new FIFA points is a solid strategy for gaining a strong edge in FIFA Ultimate Team (FUT).
Sure, EA Sports has been leaning into a pay-to-win approach in FIFA games for years, including FIFA 23 and FIFA 24, but that’s just how the game goes!
The primary method to get FIFA Points is through purchase, but what if you’ve bought them and they’re not showing up on your account?
Let’s figure out how to resolve FIFA Points not showing with these 3 tried-and-true solutions.
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Quick Gaming Answer
To fix FIFA points not showing, first, restart FIFA 23 or FIFA 24 and check your balance. If the points are still missing, check the transaction history on your console (Xbox, PlayStation, and Nintendo) and contact EA Sports Support with proof of purchase for assistance. Read further to learn how to do this.
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Why Are My FIFA Points Not Showing Up After Purchase?
FIFA points are tied to your FIFA 23 region and should appear on your account a while after purchasing them.
If FIFA Points are not appearing after purchase, then this problem might be caused due to any of the following three reasons.
1. FIFA 23 Server-Side Error
Sometimes, the issue of FIFA points not showing up after purchase can be attributed to server-side errors.
These errors may occur due to high server traffic, maintenance activities, or technical glitches on the FIFA 23 server side. When this error appears, the purchased FIFA points may not be immediately reflected in your account.
Errors on FIFA servers can also cause other problems in the game, such as FIFA 23 crossplay not working.
2. Console-Side Transaction Glitch (Playstation, Xbox, Nintendo)
In certain instances, the problem may lie with the console itself. Transaction glitches specific to each console, such as PlayStation, Xbox, or Nintendo, can prevent FIFA points from appearing after a purchase.
As you know, you can purchase FIFA Points outside EA’s client. Xbox’s Microsoft Store, the Nintendo Store, and the PlayStation Store are some of the places where FIFA Points can be purchased.
If you buy FIFA points via your console’s store, and they do not appear immediately, there may be a bug related to the console store instead of EA servers.
3. There Was a FIFA Points Purchase Error
Occasionally, FIFA points may not show up after purchase due to a specific error that occurred during the purchasing process. This could be a payment processing error, an issue with the digital storefront, or an incomplete transaction.
In this case, you must manually look for a way to solve the problem, as the money will be deducted from your payment method, and the points will not appear.
Worry not – keep on reading to learn what to do when FIFA Points purchase errors appear.
What Does “FIFA Points Not Available” Mean?
“FIFA Points Not Available” typically refers to a situation where FIFA players are unable to access or purchase FIFA Points within the game. When the message “FIFA Points Not Available” appears, it suggests that there is a temporary restriction or unavailability of FIFA Points in the game.
Players may need to wait until the FIFA Points become available again, usually after the maintenance period or update is finished.
The most common reason behind the “FIFA Points Not Available” message is server-side issues, and the message usually disappears by itself within just 24 hours or less.
3 Ways to Fix FIFA Points Not Showing
I know that not getting your FIFA Points right away is scary, but there’s no need to worry – we’ll fix it ASAP.
Follow these three solutions to learn how to fix FIFA points not showing right away.
Fix #1: Restart FIFA 23 and Look for the FIFA Points
The first and more straightforward solution is to restart FIFA 23 and check your FIFA Points balance afterward.
Normally, the game takes a while to update your FIFA Points, and restarting it might do the trick so the Points quickly appear on your profile.
Close FIFA 23, wait for a while, and re-launch the game. Check your FIFA Points Balance, and see if the points now appear as they should.
If this does not work, try the following solutions.
Fix #2: Check Your FIFA Points Transaction History on PS4, PS5, Xbox, and Switch
If you purchased FIFA Points through the PlayStation Store, Microsoft Store, or Nintendo eShop, and they still do not appear on your balance, then it’s time to check your purchase history.
By checking your console’s purchase history, you can see whether there was an error with the FIFA Points transaction or not.
This is how you check FIFA Points transaction history on PlayStation, Xbox, and Nintendo:
- On PS5: Go to Settings > Users and Accounts > Account > Payment and Subscriptions > Transaction History. See if you can see missing FIFA Points here.
- On Xbox Series X and S: Press the Xbox button, go to Profile & System> Settings > Account > Payment & billing > Order history. Here, you will see a summary of your recent purchases, which should include FIFA Points.
- On Nintendo Switch: Open Nintendo eShop, select your account icon > Account Information > and open the Redownload List to see purchased software.
After checking your transaction history on the console system you own, there are two possible scenarios:
- Your FIFA Points appear on your transaction history, but not on your current FIFA Points balance on FIFA 23. In this case, move on to the following fix.
- The FIFA Points transaction does not show, and the money was not deducted from your credit or debit card. In this case, this means there was an error with the payment system, and you need to retry the operation to get your FIFA points.
Fix #3: Contact EA Sports Support Team With Proof of Purchase
If you indeed have your FIFA Points on your system’s Purchase History, and the money was deducted from your debit or credit card, then there was an error on the transaction.
EA Sports is aware of missing FIFA content issues, so they know how to deal with this problem.
In the following section, I will show you how to recover missing FIFA Points by contacting EA Sports Support.
What to Do if You Purchased FIFA Points and Never Got Them
If you are 100% sure that you have purchased FIFA Points, the money was deducted, and never got them, then the only way to solve this problem is by contacting EA Sports Support Team.
To complete this process, follow these three quick steps to recover missing FIFA 23 points that you never received.
Step 1: Go to EA Sports “Contact Us” Page
While logged into your EA Account, go to the official EA Contact Us Page by clicking here.
This will redirect you to their Support Page. Look for FIFA 23, click on it, and select your gaming platform (Xbox, PS4, PS5, Switch, etc.).
Then, under “Select a Topic,” click on “Missing Content” and then “Never Received Content.”
Step 2: Click “Email Us” and Add FIFA Points Transaction Details
EA will try to solve your problem by providing you with troubleshooting articles, but, at this point, they will not help you at all.
Hence, select “Email Us,” and include your personal information plus other details.
EA Sports will ask you for proof of purchase (financial transaction, date of payment, etc.), the price paid, personal name, how many FIFA points you are missing, and more.
After completing this part, move on to the next and final step.
Step 3: Use this FIFA Points Not Showing Contact Template
In order to get a prompt answer from EA Sports, you need to add more details to the missing content case.
To do this, use the following FIFA Points Not Showing Contact Template. Modify it to match your personal story, and submit the report:
“Subject: FIFA Points Not Showing – Missing Purchase
Dear EA Sports Support Team,
I recently purchased FIFA Points but have not received them in my account. The payment was deducted successfully, but the FIFA Points have not appeared.
I have already tried the suggested troubleshooting steps, including checking my transaction history and logging out and back into FUT, but the issue persists.
To help resolve this matter, I have the following information:
- Proof of purchase: [Attach receipt or transaction confirmation]
- Persona name: [Your persona name or ID]
- Purchase date: [Date of purchase]
- Missing Points: [Number of FIFA Points not received]
- Additional details: [Any other relevant information]
I request your prompt assistance in resolving this issue, as I am eager to utilize the FIFA Points I have purchased.
Thank you for your attention to this matter.
Sincerely,
[Your Name]”
My FIFA Points Are Still Not Showing, What Do I Do?
After submitting the Missing FIFA Points Report, EA will review your case and help you out as soon as they can.
However, there are three possible scenarios if your FIFA Points are still missing:
1. Wait 24 Hours: Sometimes, it may take a little time for FIFA Points to be processed and added to your account. In some cases, there might be a delay due to server synchronization or other factors. It is recommended to wait for at least 24 hours to see if the FIFA Points appear in your account.
2. Be Patient: The EA Support Team typically responds to queries within 48 to 72 hours. However, during peak times or high support ticket volumes, it may take longer for them to address your issue. It’s important to remain patient while waiting for their response, as they work to investigate and resolve the problem.
3. Contact EA Support Again (if more than 5 days have passed): If more than five days have elapsed since you initially contacted EA Support and you have not received a resolution or further communication, it is appropriate to reach out to them again. Politely explain the situation, reference your previous ticket or conversation, and provide any additional information or updates that may be relevant to your case. Contacting EA Support again can help ensure that your concern receives the attention it deserves.
Gaming Summary: Give Me My FIFA Points Back!
We understand the stress of not seeing your FIFA Points right away – after all, it involves real money!
No need to fret, though. By following Gaming Power Up’s solutions, you can recover those missing FIFA Points swiftly.
This is a quick gaming summary of the top three solutions: Restart FIFA 23, close and open the game, and check your FIFA Points balance. Look into your console’s transaction or purchase history on the Xbox, PlayStation, or Nintendo Stores. Reach out to the EA Support Team through email for assistance in fixing the issue.
Gamers Also Ask
Will EA Refund FIFA Points?
No – according to EA Sports Refund Policy, FIFA Points are virtual goods, which means they are non-refundable.
How Long Do FIFA Points Take To Come Through on App?
Normally, FIFA Points appear immediately after purchase, but in some cases, it might take up to 24 hours for all FIFA Points to show up on your profile.