Genshin Impact is a really fun game, but it’s not perfect – there are many bugs that can affect your gaming experience out of nowhere!
For instance, you might be playing Genshin on your phone or computer, and all of a sudden, the audio stops.
So, if you are facing audio problems with Genshin Impact, let’s learn how to fix them right away by following these fixes.
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Quick Gaming Answer
To fix Genshin Impact no sound issue, ensure that the game is updated, check your device’s audio settings to ensure it is not muted or set to low volume, close other running apps that may conflict with audio playback, turn on “Audio Compatibility Mode” on Android if available, and check your device’s hardware for any potential issues.
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Why Does My Genshin Game Have No Sound?
There are many reasons why the sound on Genshin Impact stopped working, such as the following:
- Audio Settings: It’s possible that the audio settings within the game itself are misconfigured or muted. Check the in-game audio settings to ensure that the volume is turned up and that the appropriate audio output devices are selected.
- Device Settings: The sound issue could be related to the settings on your device. Ensure that the volume is not muted or set to a very low level on your computer, smartphone, or gaming console.
- Audio Driver or Software Issues: Problems with audio drivers or software on your device can cause sound-related issues in games. Outdated or faulty audio drivers may result in no sound or distorted sound. It’s advisable to update your audio drivers to the latest version or troubleshoot any audio-related software problems on your device.
- Hardware Issues: In some cases, hardware issues such as faulty speakers, headphones, or audio ports can cause no sound in the game. Check your audio output devices and connections to ensure they are functioning correctly.
How Do I Change the Volume on Genshin Impact?
Tweaking your audio settings on Genshin Impact is easy. Before attempting to solve audio issues, make sure to check and try the following steps to change the volume on Genshin Impact:
If you play Genshin Impact on Android, then follow these steps:
- Open the Genshin Impact app and tap on Paimon’s head to go to Settings in the upper-left corner.
- Tap on the gear icon to access the settings.
- Select “Audio” and adjust the white diamond slider to the left to decrease sound or to the right to increase it. You can also modify the Music Volume, Dialogue Volume, and SFX Volume using their respective sliders.
On the other hand, these are the steps that Windows players must follow:
- After opening Genshin Impact, click on the menu icon.
- Press the Settings icon.
- Find and click on “Audio.” From there, you can use the Volume slider to change the game’s overall volume. Adjust the Music Volume scrollbar to modify the loudness of the music, the Dialogue Volume slider for dialogues, and the SFX Volume scrollbar for sound effects.
5 New Ways to Fix Genshin Impact Sound Issues
Genshin Impact No Sound issues are not new – many Genshin players have expressed their concerns about the sound of game not working on their devices (Android, iPhone, PC, and more).
In this case, these are the best solutions to get rid of the sound not working on Genshin Impact issue.
1. Update Genshin Impact
If you’re experiencing audio troubles in Genshin Impact, one of the initial troubleshooting steps involves making sure you have the most recent version of the game installed on your device.
The developers consistently roll out updates that address bugs, enhance performance, and make improvements across various aspects, including audio quality.
To update Genshin Impact, open the game on your phone or computer while connected to the internet. This will automatically download the latest game firmware, potentially resolving any audio issues.
If this approach doesn’t resolve the problem, navigate to the relevant app store for your device (Google Play Store for Android, Apple App Store for iOS, Windows Client for PC, or PlayStation Store), locate Genshin Impact, and choose the “Update” option.
2. Check Your Gaming Device’s Audio Settings (Unmute)
If you’re facing audio issues in Genshin Impact, it might not necessarily be a problem with the game itself but rather connected to your gaming device’s audio settings.
Take a moment to check if your device’s audio is muted or set to an extremely low volume. For Android users, adjust the volume controls to ensure that the media volume is neither muted nor turned down.
On Windows, delve into the system volume settings to confirm that the volume is turned up and not muted. Additionally, explore the in-game audio settings within Genshin Impact to make sure that sound effects, music, and dialogue volumes are not set to the minimum levels.
If you’re playing on a PS4, an unconventional yet surprisingly effective solution is to turn up the volume on your TV or monitor. It may sound simple, but this straightforward step has proven to work for many Genshin players.
3. Close Other Running Apps on Android and Windows
Running multiple apps simultaneously on your gaming device, especially those that consume significant system resources, can potentially impact audio performance in Genshin Impact.
Close any unnecessary apps or background processes running in the background to free up system resources.
Go to the Task Manager on Windows and close all other apps. If you play on PS4 or PS5, go to the main interface of the console and close any applications you are not using, such as YouTube or Spotify.
Android and iOS users can close other apps by opening the Recent Apps menu and closing all apps one by one.
4. Turn On “Audio Compatibility Mode” on Android
For some Android devices, enabling “Audio Compatibility Mode” can help resolve audio issues in Genshin Impact. This mode adjusts the audio processing to better accommodate certain device-specific audio configurations or limitations
These are the steps to enable Audio Compatibility Mode on Android:
- Open the game and access the settings menu.
- Navigate to the “Audio” section.
- Look for the “Audio API Settings” option.
- Within the Audio API Settings, locate and enable the “Audio Compatibility Mode” option.
- Save the changes and exit the settings menu.
- Restart the game and see if the sound works now – it should!
5. Check Your Device’s Hardware
If you have exhausted the software-based solutions and are still experiencing audio problems in Genshin Impact, it is worth checking the hardware components of your gaming device.
Ensure that your device’s speakers or headphones are functioning properly. Try using different audio output devices to rule out any issues specific to a particular hardware component.
Additionally, inspect the audio ports for any physical damage or debris that may be hindering proper audio transmission.
If you can’t listen to any sound while playing other games or apps, then the problem is not related to Genshin Impact, but to your gaming device – sorry to break the bad news to you!
Bonus: Contact Genshin’s Impact Customer Support
Finally, if nothing in this guide helped you solve the audio issues on Genshin Impact, it’s time to send a message to miHoYo Support.
To contact Genshin Support, go to the game, open Settings, select Feedback, and tap or click “Contact CS.”
Then, use the following Genshin Impact Sound Not Working Copy and Paste Template by modifying it to match your personal scenario:
“Dear Genshin Impact Support Team,
I am writing to seek assistance regarding persistent audio issues that I have been experiencing while playing Genshin Impact.
I have encountered a persistent audio problem in Genshin Impact, where there is no sound or extremely low volume during gameplay. This issue occurs consistently across different devices and platforms (specify the device or devices you have tested).
Troubleshooting Steps I Have Taken:
- Updated Genshin Impact to the latest version available on my device.
- Verified that the device’s audio settings are not muted or set to low volume.
- Closed all unnecessary background apps or processes to ensure optimal resource allocation.
- Enabled “Audio Compatibility Mode” as suggested in the game settings (Android-specific).
Device and System Information:
- Device(s): [Specify the device(s) you have experienced the audio issue on]
- Operating System: [Specify the operating system and version]
- Genshin Impact Version: [Specify the version of Genshin Impact you are currently using]
If there are any specific troubleshooting steps or settings adjustments that I may have overlooked, please provide detailed instructions.
Best regards,
[Your Name]
[Your Genshin Impact UID (if available)]
[Your Contact Information]”
Fixing Background Music Not Working On Genshin Impact Errors
Background music should always be playing while you explore the confines of the Genshin’s world, but if this is not happening, then try the following solutions for background music not working:
- Check Audio Settings: Ensure that the background music volume is not set to zero or muted in the game’s audio settings. Launch Genshin Impact, access the in-game settings, navigate to the audio or sound settings, and adjust the background music volume to an audible level if necessary.
- Restart the Game and Device: Close Genshin Impact completely on your device. Restart your device to clear any temporary glitches or conflicts. Launch Genshin Impact again and check if the background music now plays correctly.
- Update the Game: A while ago, many Genshin players reported issues after installing version 2.6 of the game. A new update was released to fix sound issues, but it’s still important to keep the firmware of the game updated to the latest version. Developers often release updates that include bug fixes and improvements, which can potentially address issues with background music. Check for updates in your app store or game launcher and install any available updates for Genshin Impact.
Gaming Wrap-Up: How to Fix Genshin Impact No Sound
Dealing with the frustration of a silent Genshin Impact? No worries, fixing the “No Sound Issue” is a breeze.
First off, make sure you’ve updated Genshin Impact on your PC, PS4, and mobile. Then, check your device’s audio settings – ensure the game isn’t muted.
Close any background apps on Android, iOS, PS4, or PC that might be causing interference. Android users can try activating “Audio Compatibility Mode.”
Lastly, give your device’s hardware a quick check. There you go! Your Genshin Impact sounds should be back in action.
Gamers Also Ask
How Do You Mute Genshin?
To mute Genshin Impact, launch the game and access the in-game settings. Navigate to the audio or sound settings. Look for the option to adjust the master volume or overall audio volume. Decrease the volume slider or set it to zero to mute the game’s audio. Save the changes, and the game will now be muted.
Why Does My Genshin Impact Have No Dialogue Sound?
The lack of dialogue sound in Genshin Impact can be attributed to multiple factors, such as low or muted dialogue volume in the game’s audio settings, incorrect device audio settings or low volume on your device, and possible bugs or issues with the game that may require an update or further troubleshooting.