I get it – the new FIFA 24 Ultimate Packs can be a bit of a letdown sometimes.
I had a moment of excitement when I pulled Alexia Putellas from my FUT Pack, but let’s be real, there are times when it seems like EA Sports might be playing games with our money.
This isn’t about technical issues like FIFA 24 not loading; it’s about the hard-earned cash we put in and what we get in return from EA.
Being straight up with you here at Gaming Power Up, FUT Packs aren’t typically refundable as per EA Sports’ policies. But, I’ve got a little trick up my sleeve that might just help you get a refund for those FIFA 24 Ultimate Packs. Stick around, and let’s work on getting your money back pronto.
Press X to Skip Tutorial
Quick Gaming Answer
EA Sports will not refund the FUT Packs voluntarily. Instead, the only way to refund FIFA 24 Ultimate Packs is to contact EA’s Support Team and ask them for a refund. They might or might not refund the FIFA Points, depending on the message you send them. Worry not – Gaming Power Up will help you do it.
Double jump to specific section!
My Experience With FIFA 24 Ultimate Packs
I got the new EA FC 24 a few days before its official release date, and I truly didn’t know how changed the FUT Package System was.
I know that buying FUT Packs is gambling – Austria’s Loot Box Rules already forced Sony to refund money for FIFA Fut Packs a while ago (Eurogamer).
However, I was so frustrated with the players I was getting that I decided to contact EA Sports for a refund.
I talked to their Support Team, and after a while, they agreed to refund the FIFA Points I had spent on the Packs.
At the end of the conversation, the EA Support Specialist told me something that I will not forget: “This is a goodwill refund. We hope that this doesn’t happen again.”
And apparently, this is far more common than I initially thought – this user on Reddit said that his son spent around 24,000 FIFA points inadvertently, so he’s wondering if he can get a refund.
Another Reddit user answers: “I think you will be fine. They do these refunds on a goodwill basis, especially if your son did it, they don’t really care about the points. “
So, this leaves us with one big question in mind: can you actually refund FIFA 24 FUT Packs?
Is It Possible to Refund EA FC 24 Ultimate Packs?
It’s only possible to refund EA FC 24 Ultimate Packs if you contact EA Sports Support Team with a compelling message.
Otherwise, EA’s rules about Returns and Cancellations are very clear: they DO NOT issue refunds for DLC or virtual currencies.
As you know, FUT Packs are purchased with either FIFA Points or FIFA Coins. These are the two official currencies in the EA FC 24 universe, and they are non-refundable.
These are the three most important things to consider about EA Sports Refund Policies:
1. Eligible Refunds under Great Game Guarantee: You can request a full refund for eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on the EA app or Origin under the Great Game Guarantee policy. This refund can be requested within 24 hours after you first launch the game, within 14 days from the day of purchase if you have not launched the game, or within 14 days from the release date if you pre-ordered the game and haven’t launched it yet.
2. Refund for Non-Functional New Games: If you purchase a new EA game within 30 days of its release date and encounter issues preventing you from playing, such as server issues, bugs, or technical problems on their side, you can request a refund within 72 hours after first launching the game instead of the usual 24-hour window.
3. Refund Limitations: There are limitations on refunds. You can only return the same game twice. Once you’ve received two refunds for a specific game, you cannot request a third refund for that game. Additionally, certain game editions that include virtual currency and/or content packs, downloadable content (DLC), and in-game currencies are not refundable if purchased separately.
Steps to Refund FIFA 24 Ultimate Packs
You will not find a button to refund your FUT packs in EA FC 24. Instead, if you want to get a refund, you need to get in touch with the EA Sports Support Team.
Also, it’s not like they will give you another FUT Pack or take your players back – they will refund the FIFA Points you spend on buying the pack.
Moreover, EA will do it “as a sign of goodwill” – even this FIFA user on the official EA Forum understands that this is the only way to refund FIFA 24 Ultimate Packs.
Without further ado, check out these 3 steps to learn how to successfully refund FIFA 24 Ultimate Packs.
Step 1: Log Into Your EA Account
First, go to the official EA website on your browser, and log into your EA account.
Make sure that you are using your own EA Sports Account (the one you used to buy the FUT packs). Otherwise, the process won’t work.
After logging into your EA account, move on to the following step.
Step 2: Contact EA Sports Support Team Using This Copy-And-Paste Template
Now, go to the Live Chat option within’s EA Sports website.
We are not going to send an email to EA – instead, we are going to contact a Support Specialist (they are people too, like you and me), via the Live Chat feature.
This is the most important part of the process: you need to write a compelling message for the Support Specialist to refund the FIFA 24 Points.
Some of the most common scenarios that will guarantee a FIFA 24 Points refund are these:
- Your son, cousin, little brother, and so on, used your credit card to buy FIFA 24 Points, which they later used to buy FUT packs.
- You accidentally purchased FIFA 24 Points (and then a FUT Pack), and it was all by mistake.
For example, this is a short template of a message you can use:
“Hello,
I’m reaching out because I inadvertently purchased FIFA Points and I’m quite concerned about this accidental transaction. As an avid FIFA player, this unexpected purchase has left me in an unfortunate situation.
I trust EA, a company known for its excellent customer service, to understand my predicament. I ask for your assistance in initiating a refund for the FIFA Points in question – I need this money for other expenses, and it was a completely accidental purchase.
Thank you for your understanding and assistance!”
The key lies in showing your human side: you accidentally purchased the FUT Packs with FIFA Points (or someone else did it), and you need to get a refund because that money should be used elsewhere.
Step 3: Wait for a Resolution
After sending your refund request using the provided template, the next step is to patiently wait for a resolution from the EA Sports support team.
This waiting period allows the support team to review your request and investigate your case thoroughly. They will assess the eligibility of your refund request based on EA’s policies and the provided information
There are two possible scenarios here:
- The EA Support Specialist understands your request and submit a FIFA 24 Points refund as a sign of goodwill.
- Your story is not compelling enough, and the Support Team ends up rejecting the refund request.
Both scenarios are equally probable. Remember that EA Sports is not obligated to refund FIFA 24 Ultimate Packs (or Points) – it’s written on the Terms of Use you accepted before playing the game!
Alternatively: Refund EA FC 24 Game
What if EA Sports refused to refund your FIFA points? You have two options here: leave it as it is, or ask for a full EA FC 24 refund.
Now, I believe that asking for a complete game refund is a drastic decision; just move on and accept that, sometimes, refunding FIFA 24 Ultimate Packs is not possible!
However, if you are so mad with EA, you can ask for a EA FC 24 Refund by following these three steps.
Step 1: Log In to Your EA Account
To start the process of refunding FIFA 24 through EA’s Great Game Guarantee, you first need to log in to your EA Account.
Head to the EA website or the platform where you purchased FIFA 24 and log in using your EA Account credentials.
Step 2: Complete the Refund Request Form on EA Help
After successfully logging in, navigate to the EA Help section. Look for the specific refund request form related to the Great Game Guarantee.
This is the direct link to the EA Refund Form. Click on the form and provide all the required details accurately.
The form will ask for information such as your purchase details, reason for refund, and any supporting information needed to process the refund. Make sure to fill out the form completely and accurately to expedite the process.
Step 3: Wait for the Refund Processing
Once you’ve submitted the refund request form, the next step is to wait for EA to process your request.
This waiting period allows EA to review your request and determine its eligibility based on their refund policy, particularly the Great Game Guarantee terms.
The processing time may vary, so it’s important to be patient during this stage. EA will communicate with you via the email associated with your EA Account regarding the status of your refund request.
Wait for a while, and refund FIFA 24 – so long, EA Sports; I’m going to play E-Football now!
Will EA Sports Refund FIFA 24 Ultimate Packs?
EA Sports will not always refund FIFA 24 Ultimate Packs, and even if they do so, they will NOT refund the pack, but the FIFA Points you used to buy the pack.
This is known all over the Internet – if you go to Reddit or EA Forums (Forums), you will notice that the only way to refund FIFA 24 Ultimate Packs is by talking to the Live Support Team.
And then again, you are not talking to a bot – you are talking to a human, an employee, and they might or might not refund the FIFA Points, depending on the nature of your case.
Overall, I’d say that if you write a compelling message, the Live Support Specialist can indeed refund the FIFA Points spent on FUT Packs.
Nevertheless, always remember that they are NOT obligated to refund virtual currencies – this is in EA FC 24 Terms of Service, so if they end up issuing a refund, then you should know that goodwill was their only motivation.
Why Can’t I Refund FIFA 24 Ultimate Packs?
Did you follow all of the previously mentioned steps, but still couldn’t get a FIFA 24 Ultimate Pack refund? This happened due to three obvious reasons.
1. Your Message Was Not Convincing
In order to secure a refund for FIFA 24 Ultimate Packs, your communication with EA needs to effectively convey the accidental purchase and the reasons behind it.
If the message lacks clarity or does not clearly state the accidental nature of the purchase, EA may find the request less convincing and thus deny the refund.
2. You Have Already Received FIFA Points Refunds Lately
If you’ve recently received refunds for FIFA Points, EA may be cautious about granting another refund within a short period.
They could view multiple recent refund requests as potentially misusing the refund system, making them more hesitant to approve yet another refund for FIFA 24 Ultimate Packs.
3. EA Can Refuse to Refund FIFA 24 Ultimate Packs
EA’s refund policy explicitly states that certain items, including virtual currency like FIFA Points, are not eligible for a refund if purchased separately or as part of specific game bundles.
FIFA Points are considered virtual currency, and according to EA’s policy, bundled games and content that include virtual currency or content packs are excluded from the Great Game Guarantee.
This clearly indicates that refunds for FIFA 24 Ultimate Packs may not be granted due to these specific terms.
Gaming Summary: So, How Can I Refund EA FC 24 Ultimate Packs?
There you have it – the only way to refund EA FC 24 Ultimate Packs is by directly talking to the EA Support Team.
Moreover, they will refund the FIFA points you spend, not the content inside the FUT Package.
For more FIFA 24 guides (such as how to fix FIFA 24 not updating), check out all of our articles, made by FIFA players for FIFA players.
FIFA Lovers Also Ask
Can I Get a Refund for FIFA 24 Coins?
No, you cannot get a refund for FIFA 24 Coins. FIFA Coins are not directly purchasable from EA; they are earned through gameplay or trading, making them ineligible for refunds as there is no initial purchase involved. However, if you buy FIFA 24 coins safely online, you can protect yourself from scammers and other unfortunate situations.